Welcome to Rana Mart! We aim to provide a seamless shopping experience. If you need to return an item or request a refund, please review our policy below, which is tailored for our cash-on-delivery system and dropship model in Pakistan.
Returns Policy
- Eligibility for Returns
- Returns are accepted within 3 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as customized products or perishable goods, are non-returnable.
- Initiating a Return
- To initiate a return, please contact our customer service at ranamartofficial@gmail.com with your order number and reason for return.
- Our team will provide you with instructions and a return shipping label, if applicable.
- Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Ensure that the return shipment is tracked and insured to avoid loss or damage.
Refunds Policy
- Processing Refunds
- Once we receive and inspect the returned item, we will process your refund within possible business days.
- Refunds will be issued to the original payment method used at checkout.
- Partial Refunds
- In some cases, partial refunds may be issued for items not returned in their original condition or if they are missing parts.
- Delayed Deliveries
- We strive to deliver your order as quickly as possible. However, delays may occur due to courier issues. If your order is delayed beyond the expected delivery time, please contact us for an update or possible resolution.
Cash on Delivery Terms
- Order Confirmation
- Orders placed with cash on delivery will be confirmed via phone or email. Ensure that your contact details are accurate to avoid any issues.
- Payment Handling
- Payment is collected at the time of delivery. Please ensure you have the exact amount ready as our delivery personnel may not carry change.
- Refunds for COD Orders
- Refunds for cash-on-delivery orders cannot be processed back to the cash payment method. Instead, refunds will be provided via bank transfer or store credit.
- Order Cancellation
- If you wish to cancel a cash-on-delivery order, please do so before the shipment is dispatched. Once dispatched, cancellation is not possible.
Exceptions
- Dropshipping Items
- As we also operate on dropship model, some items may come directly from suppliers. Returns for these items may be subject to additional conditions or longer processing times.
- Courier Issues
- If your order is delayed or lost by the courier, we will work with the courier company to resolve the issue and provide you with updates. Refunds for lost or delayed orders will be assessed on a case-by-case basis.
If you have any questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help ensure your satisfaction with your purchase.
Thank you for shopping with Rana Mart! with ranamart.com! Your satisfaction is our priority.